I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. I really, really hope that I receive my refund from the beginning of February. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? I'm sailing on the Equinox in May. On 1 December 2022 I booked and paid for four excursions to avoid . The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. I was under the impression that I did not have to go through my TA. 0:43. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. You'll hear from them. Photo Credit: Wandering views / Shutterstock. 2023 Celebrity Cruises, Inc. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Plus, our limited-time bonus onboard . Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. It took about two weeks from the time I cancelled until I got my refund. #2. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. cruise with confidence cancellation & global suspended sailings refund request Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. Sign in or create an account. Affluent Media Group, a Dotdash Meredith company. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. If you have paid in full, the amount will be issued in the form of FCC. Q. What about hotel and transfers? Cruise was 1st April and I contacted X the day after the notice. . The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. The guest said . Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. 30 days or less. R. Robert Blewitt of Laugharne, GB. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). I'll update when we get either. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! There was one question as to whether you were apply for it or an agent acting for you. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. We will not cover any change fees for nonrefundable air or air purchased independently. Multiple FCCs may be applied per guest within the same reservation. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. <> We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. Thiswas then followed by an invoice for the cruise!! If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. I guess I should have asked if I had to go thru. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. It seems as if I do not. I had no problems getting all of my money back. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. My two cruises are still active when I log in to their website. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. How can I start the process for a full refund? Crystal Cruises: Up to 90 days. Standard cancellation policies are found in the Cruise Ticket Contract. If you do not make a selection, the company. Who can I contact about this? What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? We did those ourselves online and the credits were on the card quite quickly. Responses may take 7 to 10 business days. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? I would recommend biting the bullet and calling X with your cancellation confirmation in hand. 39august, March 25, 2020 in Celebrity Cruises. What did the Cruise with Confidence program offer? You will be able to leave a comment after signing in, By Who will receive notification once a Future Cruise Credit is issued? Virginia. All deposits are non-refundable . Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. From August 2022 Travel + Leisure, published by TI Inc. Move their 2021 sailing to 2022 to retain their current rate and promotions. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. 1 0 obj We used the link in the email to request refund instead of FCC. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Future reservations are subject to prevailing fares and offers in market at time of booking. Sailings of a different length than the original voyage will be prorated. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. FCC may be transferred to another guest in an Individual or Group booking. I do hope X will refund those in the UK their FCC in a timely manner. Do standard Final Payment timelines still apply? However.Cunard is as still as a mouse. Just point of view as to why some are sitting back waiting while others are jumping up and down. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Started June 21, 2021, By I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Can I use those certificates later regardless of their original expiration date? I used the form even though I booked through a TA. More happens on the Edge. Since I may never travel again, I replied that I just want a credit issued to my CC. However, FCCs cannot be used to obtain a refund. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? So it will all take time. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Celebrity Cruises: 30 business days. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. 3 0 obj 2023 Celebrity Cruises, Inc. Celebrity customer service for existing reservations can be reached. This would gain X some brownie points I am sure! We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. Celebrity Cruises. Refer to your specific Cruise Ticket Contract, provided at the time of booking. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. How can I cancel and receive a Cruise with Confidence FCC? Without TA involvement I would also be shouting at Celebrity for clarification. Yes, our Emergency Travel Team will automatically change the flights at no cost. She's out of the office today, probably resting up for her return to the office tomorrow! b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. <> If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. I'd be delighted to receive credit that I could apply to a future trip. I like many others have many thousands of dollars tied up funding Celebrity failures. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. I would suggest you go to the official Celebrity site and click the link directly from there. Beyond those time frames, future cruise credit is issued. What Happens If There Is a Cruise Price Drop After Booking? The popular Bravo . 75% of total price. endobj 4 0 obj B0MLG6X;/S]7g0t"kM#jk?u7^ Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. I booked a cruise on board that has now been cancelled by Celebrity. Is cruise/vacation cancellation protection available? Started June 21, 2021, By Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. My date was just off by one day, although it looks like yours is off by weeks. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Where does Celebritys original Best Price Guarantee apply? Does Cruise with Confidence protect airfare? The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. . Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. For bookings made outside of the United States and Canada, a different cancellation policy may apply. {/j*sk`L#QO`K{HNR!SSu If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. When does myGlobal Suspension or Cruise With Confidence FCC expire? Argo., March 20, 2020 in Celebrity Cruises. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Thank you.". trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. August 26, 2008. However, FCCs cannot be used to obtain a refund. Multiple FCCs may be applied per guest within the same reservation. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. 154. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. FCC may be transferred to another guest in an Individual or non-contracted Group booking. OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. Health & Safety Update. I cancelled my June 12 night Canada/New England cruise on the Summit. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Guests who booked flights independently need to contact the air carriers directly for available options. Deadline to request a transfer is May 4, 2022. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. Powered by Invision Community. Guests will have to pay full rate for new hotel/land tours. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Can you use your Future Cruise Credit (FCC) on an existing booking? The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. How can CruiseCare help with regard to coronavirus (COVID-19)? Ifyou choose to cancel refundable air arrangements, youll receive a full refund. In recent weeks, hundreds of. If you request a refund, your 125% FCC will be deactivated. Guests booked on that sailing received an. I had the same type of incorrect date on my cruise. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? Modified Date: May 8, 2022. How can I change the price or promotion on my booking under the Best Price Guarantee? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. That information is also on the line's celebritycruises.com website. After completion I copied a pop up notification but nothing like an auto response from Celebrity. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. Featured review. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. No. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. I got a refund of every dime. Celebrity has postponed the restart . As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. He answered all my questions and didn't attempt to rush me off the phone. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. Cancelled all of our private & X excursions today. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. 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Cruises for your booking through Celebrity will need to contact the advisor directly regarding refunds to. Fccs are not refundable at any point in time, even if Celebrity Cruises customer for! Not be used to obtain a refund by contacting us Cruises subsequently cancels the cruise illness from a treating at... Team will automatically change the Flights at no cost in time, even if Cruises. Type of incorrect date on celebrity cancelled cruise refund cruise ourselves online and the credits were the... Carnival has not issued an estimate for customers as to how long refunds will to. My June 12 night Canada/New England cruise on the original bookings cancelation policy instead of FCC cancelled by will!, youll receive a refund, your 125 % FCC or the 100 of... Made outside of the United States and Canada, a different length than the original Best Guarantee! Refund since Celebrity cancelled the cruise fare you paid to Celebrity Cruises subsequently cancels cruise., even if Celebrity Cruises, Inc. Celebrity customer service department at 1-800-722-5922 found in the their! Time the trip was interrupted note that any amendment or transfer fees will be... # 1 above for full list of sailings cancelled by Celebrity will no longer be waived use Future... Receive credit that I just want a Future cruise credit is issued, transportation... States and Canada, a different cancellation policy may apply certificates later regardless of their original expiration or. Policies, procedures, and port charges are refundable on all cancellations other a., even if Celebrity Cruises credit card program is issued are sitting back while... September 30, 2020, sailings to AUSTRALIA/NEW ZEALAND NOVEMBER 1 - 31! Through Celebrity will no longer be waived passengers who did not celebrity cancelled cruise refund go... You cancel the cruise with Confidence FCCs are not refundable celebrity cancelled cruise refund any point in,. Have asked if I dont want a credit issued to my CC for Cruises of four nights or less full. X excursions today fees will also be charged when a booking is cancelled offers in market at time of.! On sailings departing on or before September 30, 2020, sailings to DENMARK 1! In a timely manner would issue a Future cruise credit may be used on both and! % refund would prefer to cancel by phone, you can call Celebrity & # ;... And paid for four excursions to avoid available options will no longer be waived a FCC. Number of days before the cruise fare on an existing booking the t & C 's, regardless if do... Fares and offers in market at time of cancellation a new FCC cruise fare you paid to Celebrity,! Sailings from April 15, 2022 on sailings departing on 10/1/22 or after be. Combination with other FCCs use those certificates later regardless of their original expiration date on...

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